How the working call works
A single 90-minute video call where I apply the changes with you. You share screen for your DNS, your Microsoft 365 or Google Workspace admin console, and your website CMS. I walk you through each change as you make it, no opaque hand-offs, no "I'll send you instructions and check back next week." By the end of the call, the privacy policy is deployed, the ADM disclosure is live, the M365/Workspace hardening is applied, the DNS records are corrected, and the NDB runbook is integrated.
What access you need to grant
For the working call, you remain logged into your own admin consoles. I never receive credentials. You'll need owner or admin access to your DNS provider, your Microsoft 365 or Google Workspace tenant, your website CMS for privacy policy deployment, and (optionally) your customer-record systems for the vendor risk register.
I'm too small for this to matter
The statutory tort is live now. Since 10 June 2025, a customer or ex-employee can take you to court for a serious, intentional or reckless privacy breach, no regulator needed. Cyber insurers increasingly deny breach claims when baseline controls weren't in place. Penalties already reach AU$50M for serious or repeated interference. And Tranche 2 reforms are positioned to remove the AU$3M small-business turnover exemption, pulling many additional small businesses into Privacy Act scope.
My website is on Squarespace. Can you even help?
Yes. The audit works on any hosting provider. I document what you control (privacy policy, DNS records, account-level MFA, vendor register) versus what Squarespace controls (TLS, HSTS, server config), and you get the exact escalation language for the bits they own.
I use Microsoft 365. Do you cover that?
Yes. The pack includes a Microsoft 365 hardening guide with 8 admin-console changes that satisfy most Essential Eight Maturity Level 1 requirements. I apply these with you on the 90-minute working call, typically a 15-minute admin sequence covering MFA, conditional access, and audit logging.
Is the monthly fee mandatory?
No. The pack is a one-time AU$5,997. The first 3 months of Titanos Monitor are included free. After that it's entirely optional: AU$149/mo if you want ongoing scans and briefings, nothing if you don't. I'll email you the exact date before any meter would start, and it's one click to decline or cancel. No auto-charge unless you affirmatively subscribe.
What's the difference between this and Vanta or Drata?
Vanta and Drata are US$10 to 15K a year enterprise compliance tools shaped for SOC 2. This is a AU$5,997 one-time engagement (Monitor optional at AU$149/mo after the included 3 months) shaped for AU SMBs facing Privacy Act and Essential Eight. Different buyer, different price, different geography, different framework.
Can you guarantee I'll be compliant?
No vendor honestly can. Compliance is determined by the regulator on the facts of a specific incident. What you get is the evidence pack regulators expect to see when assessing whether you took "reasonable steps."
What happens if you're unavailable later?
You keep everything I produce: the signed self-attestation, the 13-section evidence pack, your privacy policy and ADM disclosure as deployed, your NDB runbook, the vendor risk register, and your DNS/M365 hardening notes. The attestation remains valid as a dated record of the reasonable steps taken at that point in time (compliance is always a snapshot, refresh annually), and I hand over a one-page continuity sheet so another consultant can pick up the file without re-doing the diagnostic. You keep everything built to that point plus a refund of any unearned milestone. You are never left holding a half-finished pack.
How fast can this get done?
External scan within 48 hours of purchase. Working call scheduled inside 7 days. 30-day review call scheduled at the working call. Quarterly re-scans recur for the life of the monitoring subscription.